Return Policy

Any brand-new watch band (unused, in the same condition that you received it in, and have its original packaging) can be returned within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

OUR GUARANTEE

 

If your order does not arrive within 30 days of the initial order date, a replacement order will be process immediately at no additional cost. Refunds cannot be distributed while the order is in transit. 

Basically, if it's our fault, we will repair or replace your band for free.  However, this does not cover any abuse you might put your cuff through on your own.  Our product guarantee does not cover chemical damage, normal wear and tear, scratches, or theft.   

Proof of purchase is required for all warranty claims, so please keep your order #.

You may choose to receive a store credit or get a refund to the original form of payment.

  

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or returned.

 

Cancellations

We only accept same day cancellations. In an event where an order was placed by accident, please contact us at hello@bananawatchbands.com within 4 hours from the time of order.

 

How To Return Your Product

If you are not the original purchaser (e.g. you received the item as a gift), please contact Customer Service. We will guide you through our Gift Exchange process.

If you are the original purchaser, start your return process by submitting a request for product return (bottom of this page).

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item along with the approval or rejection of your return.

The seller is responsible for shipping the return order with available tracking updates. 

If your return is approved and:

    • If you asked for store credit, you will receive an email with an electronic gift card number to the value of your return.
    • Please note a $3.00 return shipping fee will be taken out of your return amount if returned on the original form of payment. Returns are FREE when store credit option is chosen.

    • If you asked for a refund of your original form of payment, it may take 5-10 business days for the transaction to appear on your bank or credit card statement. Because of the way Apple Pay works, refunds will appear as balance in your Apple Pay account (not the credit card you used).

It is your responsibility to return the product in an acceptable condition. If your returned item is damaged (whether by you or during transit), you may not receive the full product value.

NOTE: Do not return defective items. If you received a defective item, please contact Customer Service.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bananawatchbands.com

Submit Your Return Request

 

Start your return process now...

To be eligible for a refund or return, email  info@shopbananawatchbands.com in order to access the situation.